Cancellation Before Trigger Injection: The patient will be eligible for a full cycle refund, minus the cost of cycle setup and ultrasound tests performed.
No Mature Eggs Collected: A partial refund will be issued, covering fees for fertilisation, embryo culture, AI embryo assessment, and fresh embryo transfer.
Failure at Fertilisation/Cleavage Stages: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, and fresh embryo transfer.
Fresh Transfer Cycle:If there are no embryos to transfer, the patient will be eligible for a refund of the fresh embryo transfer procedure.
Freeze-All Cycle:If there are no blastocysts to freeze, the patient will receive a refund of the embryo freezing fee.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation Before Trigger Injection: The patient will be eligible for a full cycle refund, minus the cost of cycle setup and ultrasound tests performed.
No Mature Eggs Collected: A partial refund will be issued, covering fees for fertilisation, embryo culture, AI embryo assessment, and fresh embryo transfer.
Failure at Fertilisation/Cleavage Stages: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, and fresh embryo transfer.
No Embryos to Transfer: The patient will be eligible for a refund of the fresh embryo transfer procedure.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation During Endometrial Preparation: The patient will be eligible for a full cycle refund, minus the cost of cycle setup and ultrasound tests performed.
Failure at Fertilisation/Cleavage Stages: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, and fresh embryo transfer.
No Embryos to Transfer: The patient will be eligible for a refund of the fresh embryo transfer procedure.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation During Endometrial Preparation: The patient will be eligible for a full cycle refund, minus the cost of cycle setup and ultrasound tests performed.
Failure at Fertilisation/Cleavage Stages: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, and fresh embryo transfer.
No Embryos to Transfer: The patient will be eligible for a refund of the fresh embryo transfer procedure.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation Before Trigger Injection: The patient will be eligible for a full cycle refund, minus the cost of cycle setup and ultrasound tests performed.
No Mature Eggs Collected: A partial refund will be issued, covering fees for fertilisation, embryo culture, AI embryo assessment, endometrial preparation cycle, and fresh embryo transfer.
Failure at Fertilisation/Cleavage Stages: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, endometrial preparation cycle, and embryo transfer.
No Embryos to Transfer: The patient will be eligible for a refund of the endometrial preparation cycle and the embryo transfer.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation Before Trigger Injection: The patient will be eligible for a full cycle refund, excluding the cost of cycle setup and ultrasound tests performed.
Premature Ovulation/No Eggs Collected: A partial refund will be issued, covering fees for extended blastocyst culture, AI embryo assessment, and embryo freezing.
No Blastocysts to Freeze: The patient will receive a refund of the embryo freezing fee.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation Before Trigger Injection: The patient will be eligible for a refund of the egg retrieval procedure, Ovom Egg Intelligence, and egg freezing.
No Mature Eggs Collected: A partial refund will be issued for the egg freezing process.
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
Cancellation Before Insemination: The patient will be eligible for a refund for sperm collection and preparation, insemination procedure, and HFEA fee (if applicable).
Unprovided Complementary Services: A full refund will be granted for any paid but unprovided complementary services.
Non-Refundable Items: Diagnostic procedures, blood tests, and medications dispensed during the treatment cycle are non-refundable.
At Ovom, we offer the "No Baby, No Fee" refund policy for eligible IVF treatments, ensuring financial reassurance during your fertility journey.
Key Terms:
Eligibility:
- Patients must meet the criteria determined by Ovom's Success Rate Calculator, with a cumulative success rate exceeding 65% for a predefined number of IVF cycles.
- All required diagnostic tests must be completed prior to treatment.
Payment Terms:
- Patients pay upfront for the agreed number of IVF cycles.
Refund Terms:
- If pregnancy is not achieved after the pre-defined number of cycles, 75% of the core treatment costs will be refunded.
Disclaimers:
- Refund applies strictly to the core IVF treatment costs.
- Patients are responsible for additional costs such as medications, genetic testing, and diagnostics.
- Refund eligibility requires compliance with the agreed treatment plan.
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